Dorrenhaus is the highest standard door closer manufacturer in China and we have over 100 clients in the USA and Canada.(around 10% of them are the top brandings that are most trusted) We have been supplying to North America for over 2 decades and you are the only client with such an extremely bad and untrue review. Damaged packaging during transportation surely will happen sometimes and it is unavoidable and we will offer replacements for those cases caused by improper shipping from our end, but you should not request for a full refund. All being said, we always do business with trust to and from our clients and if you go around America checking about our name, you will be convinced by our service and quality. Have a good day and all the best wishes to your future business.